Frequently Asked Questions
Everything you need to know about your Aer shopping experience.
What is the standard shipping timeframe?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days for all domestic orders.
How do I return or exchange an item?
You can return any unworn, unwashed items with tags attached within 30 days of purchase through our online returns portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Klarna.
How do I find my correct size?
Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit.
Are Aer products ethically manufactured?
Yes, we are committed to sustainability. All our garments are produced in certified factories that prioritize fair wages and eco-friendly materials.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.